Pre-sales questions
Can I upgrade my license later?
You can easily upgrade your license at any time from within your account. Our ecommerce platform automatically applies time-based proration. You...
Can’t pay with PayPal balance? Here’s why
We have found that some customers simply can’t pay with their PayPal balance, even though they have plenty of money...
How VAT works and is collected (value-added tax)
Value-added tax (VAT) is a consumption tax on the value added to goods and services; in our case, digital products....
What languages are available for Perfmatters?
Perfmatters is currently available in English, French, German, Indonesian, Russian, and Italian. Translations are sourced from contributors and volunteers. See...
Is Perfmatters GDPR compliant?
We take data privacy very seriously. Perfmatters is GDPR-friendly, with no additional configuration needed. Our plugin doesn’t use trackers, place cookies,...
How to fix the unable to process your payment error
It’s rare, but if you receive the following error while trying to pay with a credit card, below are steps...
Do you have an affiliate program?
Yes, our affiliate program officially launched on July 3rd, 2017. We offer affiliates both one-time and recurring commissions.
What forms of payment are accepted?
Payments accepted We accept all major credit cards via Stripe and PayPal, as well as PayPal balances. Security We do...