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Troubleshooting

Forgot your WordPress login URL? Here’s what to do

You can use the Perfmatters plugin to easily change your default WordPress login URL. This helps to lock down your...

An error occurred while updating. Download failed. Unauthorized

When you try to update the perfmatters plugin you might get the following error: An error occurred while updating perfmatters:...

Troubleshooting license key activation

You will want to ensure your license is active for two reasons: To receive automatic updates for the plugin in...

The Script Manager is redirecting to homepage

If you click into the Script Manager and it redirects you to your homepage, this could be because you have...

WordPress theme support

We have tested our plugin rigorously across hundreds of popular WordPress themes. Below are just a few we’ve tested. The...

Update package not available error

When you try to update the Perfmatters plugin you might get the following error: Update package not available. This is...

How to run a website speed test (the right way)

We see many running website speed tests the wrong way. When doing so, it might appear that your website is...

How to create a temporary WordPress login (without sharing password)

There might be times when we ask you for access to your WordPress site. This is always a last resort,...

How to restore default options

Whether you’re reinstalling the plugin or troubleshooting, you might need to clear everything and start over. Restore default options Follow...

How to fix the “PHP Parse error: syntax error, unexpected ‘?'” warning

When installing the Perfmatters plugin, it’s rare, but you might run into an error like this which prevents you from...