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Troubleshooting

Forgot your WordPress login URL? Here’s what to do

You can use the Perfmatters plugin to easily change your default WordPress login URL. This helps to lock down your...

How to restore default options (reset)

Whether you’re reinstalling the plugin or troubleshooting, you might need to clear everything and start over. Restore default options Follow...

Troubleshooting license key activation

Make sure you have activated your license key before proceeding to the troubleshooting steps below. You will want to ensure...

How to run a website speed test (the right way)

We see many running website speed tests the wrong way. When doing so, it might appear that your website is...

An error occurred while updating. Download failed. Unauthorized

When you try to update the perfmatters plugin you might get the following error: An error occurred while updating perfmatters:...

The Script Manager is redirecting to homepage

If you click into the Script Manager and it redirects you to your homepage, this could be because you have...

WordPress theme and page builder support

Perfmatters was developed and designed to work with any theme or page builder. And we’ve tested our plugin rigorously across hundreds...

How to show advanced options

Advanced options allows you to show additional features in the Perfmatters UI that help extend compatibility with different complex setups....

Update package not available error

When you try to update the Perfmatters plugin you might get the following error: Update package not available. This is...

How to create a temporary WordPress login (without sharing password)

There might be times when we ask you for access to your WordPress site. This is always a last resort,...

How to quickly test with Perfmatters off

When it comes to debugging, it can be helpful to test with Perfmatters off quickly to rule out a problem....

How to fix the “PHP Parse error: syntax error, unexpected ‘?'” warning

When installing the Perfmatters plugin, it’s rare, but you might run into an error like this which prevents you from...

How to disable optimizations in Perfmatters for logged in users

Depending on the site you’re working on, you might prefer or need to disable the optimizations in Perfmatters for logged...